Refund policy
Returns
Unfortunately we can’t offer you a refund or exchange for change of mind due to the nature of our perishable goods.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Part of order is missingÂ
Refunds (if applicable)
Refund requests must be accompanied with a photo. Once the photo is received and we have assessed the situation, we will send you an email to notify you that we have received your photo and request and will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@mydonutbox.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@mydonutbox.com and send your item to: Unit 2, 102-104 Ballandella Road, Pendle Hill, New South Wales, Australia NSW 2145, Australia.
Unfortunately we can’t offer you a refund or exchange for change of mind due to the nature of our perishable goods.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Part of order is missingÂ
Refunds (if applicable)
Refund requests must be accompanied with a photo. Once the photo is received and we have assessed the situation, we will send you an email to notify you that we have received your photo and request and will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@mydonutbox.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@mydonutbox.com and send your item to: Unit 2, 102-104 Ballandella Road, Pendle Hill, New South Wales, Australia NSW 2145, Australia.